Pets with Pluck

UX/UI design and research - Responsive Website

Project Overview

Create a responsive website with designs for desktop and mobile. Prompt: a user flow for an animal shelter to put a new pet's information in the shelter register so they can be put up for adoption.

My Contributions

I did all of it. Research, competitive analysis, interviews, persona, problem statement, journey map, paper and digital wireframes, low-fidelity prototype, usability study, design system, high-fidelity mock-ups and prototype. I wasn't a participant in the usability study, but that would be rather difficult to pull off. I'm flexible, but not that flexible.

Summary of User Research

I interviewed three animal shelter volunteers. The biggest theme was that they gather information on the animals over the period of a couple of days or even weeks, as they come out of their shells and especially if they have evolving medical conditions. A couple of the interviewees stressed that it takes a while to get to know animals so "you don't always have the information up front and what you do have can be inaccurate." One said, "you know, we're always up and interacting with the animals and there's a lot of them. It's hard to remember what you learned about every animal until you get back in front of a computer."

Then the animals have to be examined and groomed. "If they have any health problems, we have to address those before they are eligible for adoption." Animals recovering from medical conditions are placed in foster care until they're ready to be adopted.

There's a whole process before they're ready for adoption and staff and volunteers aren't right beside the computer the whole time to document information digitally so they have to come back and type up notes.